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Tortuga Music Festival welcomes all people with disabilities. We are continuously striving to enhance our efforts to ensure access to event amenities without limitations based on abilities.
Please read this informational guide thoroughly before sending an inquiry email. For any accessibility-related questions not answered in the guide, please email us at ada@tortugamusicfestival.com. We welcome and encourage all feedback and suggestions from our guests with disabilities. We will do our best to assist you and address your accessibility needs.
The venue is navigable for guests with mobility disabilities. The event terrain consists of paved venue boardwalk and sand, with beach decking walkways over the sand. These accessible pathways connect throughout the venue including the entrances/exits, stages, viewing areas, restrooms, vendors, and other activities.
Attendees must navigate the festival grounds between stages on their own or with the support of a companion, as the festival does not offer transportation between stages.
We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Guests are also permitted to bring crutches, walkers, and canes into the event. If you need to recharge your motorized mobility device, you may do so at the Accessibility Services Hub. Guests should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.
We will not be providing wheelchair or scooter rentals.
There will be a separate accessible entrance located to the right of the main entrance, which will be labeled with signage. Guests with disabilities and up to one companion may use this entrance to safely enter the venue. After using the accessible entrance, please visit the Accessibility Services Hub immediately after entering the event to request the accessible accommodations and services you need.
Please note that the accessible entrance continues on paved ground and does not lead into the sand. The main entrance lines do disperse directly into the sand. If you cannot traverse through the sand, be sure that you’re entering through the accessible entrance.
VIP, SVIP and Cabana pass holders may also enter through the VIP entrance, as that entrance is accessible and disperses along the paved venue boardwalk.
Please Note: You must stop here to get your Accessible Wristband. This wristband is free of charge and will grant you access to the accessibility services required on account of a disability or injury. There is no Accessibility pre-registration before the event – this is all done onsite at the event. There is not an “ Accessibility ticket” that needs to be purchased in order to utilize accessibility services at Tortuga.
There will be an Accessibility Services team conveniently located at the Guest Services booth. After entering through the accessible entrance, head straight along the boardwalk. The Guest Services booth will be located just past the Next from Nashville stage on the left hand side of the walkway, after the walking overpass. At this location, you can:
If a person with a disability wishes to change their companion, they can obtain a new accessibility companion wristband by returning the formerly used companion wristband to the Accessibility Services Hub, where it will be replaced. We are unable to reissue any accessibility wristbands unless the original wristband is brought back to us to be reissued.
While there is no designated festival parking, there will be accessible parking spots available throughout all general parking garages and lots near the festival area. Accessible parking is available in these lots on a first come, first serve basis. You are required to bring a valid, state-issued handicap placard, permit, or license plate to enter this parking lot. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.
Guests with disabilities can be dropped off by friends and family or a rideshare at the accessible passenger loading and unloading zone within the rideshare location. The rideshare location is .3 miles south of the main & accessible entrances on the corner of Harbor Drive & Seabreeze Blvd.
There will be accessible viewing areas made available to guests with disabilities at designated stages. For more information on how to gain access to these areas, please visit us at the Accessibility Services Hub.
Accessible Viewing Area Policies:
Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.
The following guidelines must be followed:
We ask that you do not leave your animal in your car while you’re attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal.
We accept requests for any of the following services:
Requests for these services must be submitted to us at least 30 days prior to the event to allow for sufficient preparation. The deadline for this event is March 6th, 2024. To submit a request, please fill out the Effective Communication Request Form.
Once you are onsite, please check-in at the Accessibility Services Hub to be connected with our interpreting team.
First Aid: We have several First Aid locations throughout the venue, noted on the event map and mobile app, if available. Professional medical staff can provide assistance to your medical needs at these locations.
Special Dietary Needs: The event will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at ada@tortugamusicfestival.com for further assistance.
Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entrance.
Other Services: If you require assistance on account of pregnancy, nursing, or breast milk pumping, please reach out to the information team at info@tortugamusicfestival.com.
Tortuga Music Festival will consider requests by guests with disabilities for reasonable modification of event policies, practices or procedures, or for auxiliary aids and services that will permit the guests equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
To help us continually make our event more accessible, we encourage you to contact us at ada@tortugamusicfestival.com for any of your accessibility-related needs. Additionally, if you have any questions about our accessible policies or services, please don’t hesitate to reach out to us.
We hope you find this guide informative, we look forward to seeing you at Tortuga!