Tortuga is an accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. We welcome and encourage all feedback and suggestions from our patrons.
The following explains the services provided this year. Please read this informational guide thoroughly before sending an inquiry email. For any accessibility-related questions not answered in the guide, please email us at email@example.com. We will do our best to assist you and address your accessibility needs.
There will be an ADA entrance located to the right of the main entrance, which will be labeled with signage. Disabled guests may use this entrance to safely enter the venue. After using the ADA entry, please visit the Accessibility Services booth immediately after so that you can keep using the ADA entry for the following show days.
Please note that the ADA entrance continues on paved ground and does not lead into the sand. The main entrance lines do disperse directly into the sand. If you cannot traverse through the sand, be sure that you’re entering through the ADA entrance.
VIP, SVIP and Cabana pass holders may also enter through the VIP entrance, as that entrance is accessible and disperses along the paved venue boardwalk.
Please Note: You must stop here to get your ADA wristband credential. There is no ADA pre-registration before the event – this is all done onsite at the event.
There will be an Accessibility Services team conveniently located at the Guest Services booth. After entering through the ADA entrance, head straight along the boardwalk. The Guest Services booth will be located just past the Next from Nashville stage on the left hand side of the walkway, after the walking overpass. At this location, you can:
There will be accessible viewing areas made available to ADA patrons at designated stages. To gain access to these areas, please visit us at the Guest Services booth.
Accessible Viewing Area Policies:
Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals or companion animals. Any animal whose task is to provide protection, emotional support, well-being, comfort or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.
The following guidelines must be followed:
We accept requests for any of the following services:
Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation. The deadline for this event is March 15th, 2023. To submit a request, please email us at firstname.lastname@example.org with the subject line “Tortuga Request.”
First Aid: We have several First Aid locations throughout the venue, noted on the event maps and mobile app, if available. Professional medical staff can help you with your medical needs at these locations.
Special Dietary Needs: The event will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at email@example.com for further assistance.
Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medic team at the event entry.
Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assisted listening device systems or other accommodations not listed, please reach out to us at firstname.lastname@example.org.
Tortuga will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
In continually trying to make our event more accessible, we encourage you to contact us at email@example.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don’t hesitate to reach out to us.
We hope you find this guide informative, and we look forward to seeing you at Tortuga!