FAQS

GENERAL INFO

Visit our passes page to purchase 3 Day GA, 3 Day VIP, and 3 Day Super VIP passes here

We are not currently offering any single day passes to Tortuga 2023.

The 2023 Alumni Presale begins Tuesday, Nov. 15. The Alumni Presale is a special password protected presale for anyone who has attended the festival in prior years. We send out presale details via email to our Alumni list once we announce the lineup. Limited quantities will be available at the Alumni price. 

Yes! Fans now can sell and purchase through Ticketmaster’s Verified Ticket Exchange. If you can no longer attend and wish to resell your ticket, sign into your Front Gate Tickets account and under “Your Account,” select “Order History” to list your ticket on Ticketmaster Verified Exchange. Festival passes purchased through an unauthorized source and/or are counterfeit will not be allowed entry.

Tortuga will take place April 14-16, 2023. Gates will open around 12pm & the show will end around 10pm every night.

Check out our lineup page to see all the artists who are hitting the beach for our 10th anniversary here.

Hotel packages for our 2023 festival are on sale now here.

No. Vending of any kind is strictly prohibited on and around Tortuga Music Festival. This will be strictly enforced.

Children 6 and under will receive free General Admission.

You will be able to exit and then re-enter the festival once a day for whatever reason you see fit. If you need to enter and exit more than once a day, please send us an email at info@tortugamusicfestival.com.

Please contact Front Gate Tickets at https://support.frontgatetickets.com/hc/en-us and they will be able to assist you with ticket order or account information.

The Tortuga Music Festival address is 1100 Seabreeze Blvd. Ft. Lauderdale, FL 33316. Check out our Getting Here page for more info about arriving at the festival.

For information on our ADA accommodations at Tortuga, please visit our accessibility page here. If you have any questions, please reach out to ADA@TortugaMusicFestival.com.

Tortuga will take place rain or shine! Our security team does keep a close watch on the weather. Should a severe storm come about, they will initiate the proper protocols to keep our guests safe. Be sure to check out our social posts for updates!

VENUE INFO

Attendees are NOT permitted to bring any of the items listed below into the venue:

  • Outside alcohol
  • Outside beverages
  • Glass bottles or containers
  • Blankets
  • Zoom lens cameras, selfie sticks, go pros, drones or any other recording devices
  • Coolers or large bags
  • Illegal substances
  • Large Umbrellas
  • Animals (except service animals)
  • Musical instruments
  • Weapons of any kind
  • Fireworks
  • Sharpies, stuffed animals, markers or spray paint
  • Tents, umbrellas or shade structures of any kind
  • Flags/totem poles
  • No glitter or mylar of any kind is allowed
  • Bicycles, skateboards, scooters
  • Grills
  • Wagons
  • Aerosol cans of any kind
  • Toys, water guns or squirt guns
  • In-line skates, roller skates, skateboards or bikes
  • Balloons, balls, inflatables
  • Sticks, bats or clubs
  • iPads or tablets
  • Laser pointers or glow sticks
  • Any item deemed to be unsafe by venue management

Selling of merchandise or unauthorized/unlicensed vending is also prohibited. This includes unauthorized solicitations, handbills, stickers, sampling, give-a-ways, etc.

  • SUNSCREEN, SUNSCREEN, SUNSCREEN! (non-aerosol)
  • Sunglasses, hats, fanny packs
  • 1 reusable gallon-sized bag of snacks
  • Small camera with no detachable zoom lens or flash
  • EMPTY reusable water bottles, Yetis * Fill ’em up for free at one of the water stations inside the festival!
  • Personal beach towels are allowed (you cannot use it to “hold spots” around you!)
  • Lawn chairs: low-profile beach chairs, bag chairs or inflatable couches (They must be set up in the designated chair zone. Chairs may not be set up close to the stage, and holding spots is prohibited.)
  • Prescription medicine: All prescription medicines must be in a marked bottle along with photo matching ID.
  • Baby Strollers with accompanied child
  • E-Cigs

Clear reusable bags are welcome inside the festival venue as long as they are 12”x 6”x 12” or smaller. No clear plastic shopping/grocery bags will be permitted. Hydration packs (i.e. camelbaks) that are 1.5L or smaller and clutch purses/wallets that are 4.5”x6.5” or smaller do not have to be clear. Medically necessary bags and diaper bags are also welcome.

 

*PLEASE NOTE: ALL PATRONS AND ALL BAGS WILL BE SEARCHED EACH TIME YOU ENTER THE FESTIVAL. ANY AND ALL CONFISCATED ITEMS OR ANY ITEMS VOLUNTARILY SURRENDERED, WILL NOT BE HELD, CHECKED OR RETURNED.

Yes! Fanny packs 4.5”x 6.5” or smaller do not have to be clear. If your fanny pack is larger than 4.5”x 6.5” it will need to be clear.

 

*PLEASE NOTE: ALL PATRONS AND ALL BAGS WILL BE SEARCHED EACH TIME YOU ENTER THE FESTIVAL. ANY AND ALL CONFISCATED ITEMS OR ANY ITEMS VOLUNTARILY SURRENDERED, WILL NOT BE HELD, CHECKED OR RETURNED.

2023 details coming soon.

There is no requirement to provide a negative COVID-19 test result, vaccine card or vaccine record for entry into the festival. If you are unvaccinated, the CDC encourages you to bring and wear a mask.

If you are bringing prescription medication, please make sure that it abides by the following:

  • The medication is carried in the original manufacturer container.
  • The medication has a prescription label.
  • The label matches your government-issued photo ID.

You will need to advise the security guard of your items at the gate, who will contact the medical team to get your medications officially cleared by them.

Gates will open around 12pm everyday. The show will end around 10pm every night.

There are plentiful port-a-johns and hand washing stations on site for General Admission patrons. For VIP, SVIP, and Cabana pass holders air-conditioned, flushable restrooms are provided.

Yes! You can reserve a locker for the festival here.

Of course! First Aid tents will be onsite staffed with paramedics. Please ask any staff member and they will point you in the right direction.

Here is some other important safety info to note: Wear some type of shoes/sandals – the sand can become very hot. Drink plenty of water to stay hydrated. Take a picture of your Driver’s License and keep on your phone for ID purposes.

There is no parking at the festival. We suggest taking a water taxi or rideshare!

We do to those who are of legal age and have a legal state ID. This is a country music festival isn’t it!?

Yes, we’ll have a spot you can recharge your phone at the festival.

Yes, we’ll have a variety of food options available.

Access to the ocean is not available from the festival.

Boats will not be allowed to anchor off shore near the festival and will be highly patrolled by local authorities.

The surrounding marinas are not owned or opperated by Tortuga. We suggest contacting them directly regarding boat slip availability.

The festival venue at Tortuga will be non-cash. We’ll accept payments via Cashless on your wristband, credit cards, debit cards, Google Pay and Apple Pay. We will also have stations inside the festival where you can transfer your cash to a prepaid card.

PASSES / WRISTBANDS

Our 3-Day passes for Tortuga 2023 are on sale now!

We are not offering single day passes to Tortuga 2023 at this time.

We do not sell ANY paper tickets for Tortuga.  Be aware, we see guests arrive with invalid wristbands, fake paper tickets and fake confirmations that have to be turned away at the entrances.  The only way to guarantee you have a valid wristband is to purchase directly at tortugamusicfestival.com or through Front Gate Tickets.  Any other websites selling passes cannot be verified as having valid passes.

Don’t lose or break it. Wristband replacement is subject to verification of the order. If you break, damage or lose your wristband, please bring your order number and photo ID to our box office. There is a $10 wristband replacement fee.

To check/edit your shipping address, follow these steps:

  1. Go to https://tortuga.frontgatetickets.com/
  2. Log in to your account by clicking “Sign In” in the menu/on the top navigation bar
  3. Click “Your Account” (or your Name) to navigate to and click “Order History”
  4. Click “View Order Detail”
  5. Scroll down and click “Edit” by the shipping address

Wristbands must be worn securely on your wrist and cannot be slipped on and off.

If your waitlist request is approved for VIP or SVIP passes and paid for, but you would like to refund the GA passes you purchased, then please email your original Front Gate Tickets order number as well as your new order number to info@tortugamusicfestival.com for further assistance.

Yes, send a message to our Vibee team and they will add you to the waitlist. If packages open up, you will be contacted by Vibee about next steps. https://www.vibee.com/contact-us

Waitlist tickets will be released as they become available. You will receive the waitlist offer when your turn comes up, should they become available. You are not guaranteed an offer to purchase tickets.

If tickets become available to purchase and your request is approved, you will be sent a waitlist confirmation. Please review this confirmation to ensure that your information is still correct. Unless you opt out of your request by the date listed in your email confirmation, you will then be charged the full amount requested to your stored Payment Method.

No. Signing up for the waitlist grabs a spot in line but does not guarantee that tickets will be available at a later date.

Visit the Waitlist FAQ on the Front Gate Tickets support site for more information.

To update your payment information, sign in to your Front Gate Ticket account and click “Your Account,” then select “Order History.” After finding your order, select “Manage Layaway Plan.” If you’re still having issues, please contact Front Gate Tickets.

Wristbands are typically sent out closer to the festival (approx 3-4 weeks prior). We will let everyone know once they have started shipping!

If you need assistance with tracking your wristbands, please reach out to Front Gate Tickets here. Please note, wristband distribution will begin approximately 4 weeks out from the festival.

No! Once wristbands are tightened they do not come undone. Tuck your wristband away somewhere safe and do NOT put it on until it is Tortuga Time!

Yes, your wristband will still work even if you decide to take a dip in the ocean!

Our Captains Cabanas can hold up to 20 people and are available for those who wish to experience Tortuga Music Festival in comfort and style! For more information head over to our passes page here.

No, all sales are final. If you purchased Secure Ticket Insurance and would like to make a claim, please contact FrontGate@GoReadyInsurance.com.

We hope so! Don’t wait to buy.

CASHLESS / REGISTERING WRISTBANDS

It protects your investment and assigns that wristband to only you. It also offers extra protection if you should lose your wristband and need it replaced.

You can start registering your wristband once you receive it (about 4 weeks prior to the festival). You can register it on our Tortuga App or online at TortugaMusicFestival.com.

  1. Visit our Register Wristband page once it’s live (closer to the festival).
  2. Click to register and it’ll walk you through the steps to register your wristband + opt-in to sign up for our Cashless program.

No. Although registering your wristband is required, cashless is not. That being said, we highly encourage it, as it will make your life much easier while at Tortuga! With cashless, your credit card is securely attached to your wrist.

Yes. We would recommend bringing some cash and/or a credit/debit card with you to the beach in the very unlikely event of an issue with the cashless system.

With cashless, there is no need to load any money onto your wristband as you might have experienced at some other events. When you register for the cashless option on your wristband, you will securely link your credit or debit card with the wristband. When you pay for something with your wristband, it will be just like swiping your card at a store. You even have a PIN number you will put in before you can purchase.

No. Even though you will swipe your wristband to pay for items, you still have to punch in your PIN number for a transaction to take place. As long as you don’t give out your PIN number, your wristband is safe and cannot be used for cashless purposes by anyone else.

Yes. Food vendors on-site will accept cashless as a form of payment.

No. This is a non-cash festival.

Yes. You may register your wristband on-site at any of the Guest Service booths located around the festival site. You can also always register your wristband by going to our Register Wristband page on this website or in the Tortuga App before or during the festival!

  1. Go to our Register Wristband page and enter your wristband number again.
  2. It’ll then ask you for the email you used when you registered.
  3. Enter that email address.
  4. Your account information will then appear, and you may edit as needed.

Yes! Your ID will not be linked to your wristband, so you will still need it to purchase alcoholic beverages. Please note, our bar staff has the right to request ID at any time when serving alcoholic drinks.

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