FAQS

GENERAL INFO

Passes will be available once we announce all the 2025 details. Stay tuned!

Want to secure your passes early?  Grab your festival passes PLUS your hotel all in one package. These are on sale now here. Just $99 DOWN per person for a limited time.

Want to book just your hotel room? Check out our exclusive hotel deals via Quint Rooms here.

Please note: The only valid passes available for Tortuga are through Front Gate Tickets, Vibee hotel packages or Ticketmaster Verified Exchange (if activated). No digital passes are sold for entry.

We only sell 3-day passes but will announce if we do open single-day passes a little closer to the festival. Stay tuned to our social pages for all the latest updates and be sure to sign up for our updates via mobile/email on our homepage.

Yes! Fans now can sell and purchase through Ticketmaster’s Verified Ticket Exchange. If you can no longer attend and wish to resell your ticket, sign into your Front Gate Tickets account and under “Your Account,” select “Order History” to list your ticket on Ticketmaster Verified Exchange. Festival passes purchased through an unauthorized source and/or are counterfeit will not be allowed entry.

Gates will open around 1pm & the show will end around 10pm every night.

2025 Lineup to be announced….stay tuned! 

Yes! We have both a hotel portal where you can book just your hotel with exlusive rates OR you can book your passes PLUS hotel all in one! Visit our page here for all the details.

Only approved vendors by Tortuga may sell items onsite. Unauthorized vending of any kind is strictly prohibited on and around Tortuga Music Festival. This will be strictly enforced.

You can register your phone with the link below and update your wallpaper with the lock screen provided at the end of the registration. If it’s ever returned to Lost & Found (located at Guest Services), our team will scan the unique code and contact you immediately. Register here.

Children 6 and under will receive free General Admission.

You will be able to exit and then re-enter the festival once a day for whatever reason you see fit. If you need to enter and exit more than once a day, please let security know upon exiting.

Please contact Front Gate Tickets at https://support.frontgatetickets.com/hc/en-us and they will be able to assist you with ticket order or account information.

The Tortuga Music Festival address is 1100 Seabreeze Blvd. Ft. Lauderdale, FL 33316. Check out our Getting Here page for more info about arriving at the festival.

For information on our ADA accommodations at Tortuga, please visit our accessibility page here. If you have any questions, please reach out to ADA@TortugaMusicFestival.com.

Tortuga will take place rain or shine! Our security team does keep a close watch on the weather. Should a severe storm come about, they will initiate the proper protocols to keep our guests safe. Be sure to check out our social posts for updates!

Yes! No other place we’d rather be! You can find us right on the beach at Ft Lauderdale Beach Park. 

We have 3 stages of back to back music all weekend long – Main Stage, Sunset Stage and Next From Nashville Stage.

Glad you asked! A portion of each ticket sold is donated to Rock the Ocean Foundation and helping save our oceans! With the help of Tortuga fans, we have helped Rock the Ocean raise over $4 million for ocean conservation initiatives since 2013.  These funds have gone to over 100 partners in ocean conservation; five universities; and sponsored groundbreaking research in the United States, Bahamas, South Africa and Asia!

After Tortuga Festival in 2023, 22.5 tons of materials were donated to the South Florida community – including food, water, toiletries and more.

VENUE INFO

Attendees are NOT permitted to bring any of the items listed below into the venue:

  • Outside alcohol
  • Outside beverages
  • Glass bottles or containers
  • Blankets
  • Zoom lens cameras, selfie sticks, go pros, drones or any other recording devices
  • Coolers or large bags
  • Illegal substances
  • Large Umbrellas
  • Animals (except service animals)
  • Musical instruments
  • Weapons of any kind
  • Fireworks
  • Sharpies, stuffed animals, markers or spray paint
  • Tents, umbrellas or shade structures of any kind
  • Flags/totem poles
  • No glitter or mylar of any kind is allowed
  • Bicycles, skateboards, scooters
  • Grills
  • Wagons
  • Aerosol cans of any kind
  • Toys, water guns or squirt guns
  • In-line skates, roller skates, skateboards or bikes
  • Balloons, balls, inflatables
  • Sticks, bats or clubs
  • iPads or tablets
  • Laser pointers or glow sticks
  • Any item deemed to be unsafe by venue management

Selling of merchandise or unauthorized/unlicensed vending is also prohibited. This includes unauthorized solicitations, handbills, stickers, sampling, give-a-ways, etc.

No grocery bags will be permitted. Hydration packs (i.e. camelbaks) that are 1.5L or smaller and clutch-style bags 6” x 9” (15cm x 23cm) are allowed.  All other bags larger than 6” x 9” (15cm x 23cm) must be smaller than 12” x 6” x 12” (30cm x 15cm x 30cm) and clear. Medically necessary bags and diaper bags are also welcome.

*PLEASE NOTE: ALL PATRONS AND ALL BAGS WILL BE SEARCHED EACH TIME YOU ENTER THE FESTIVAL. ANY AND ALL CONFISCATED ITEMS OR ANY ITEMS VOLUNTARILY SURRENDERED, WILL NOT BE HELD, CHECKED OR RETURNED.

  • SUNSCREEN, SUNSCREEN, SUNSCREEN! (non-aerosol) Click here to learn more about Reef-Friendly Sunscreen!
  • Sunglasses, hats, fanny packs
  • 1 reusable gallon-sized bag of snacks
  • Small camera with no detachable zoom lens or flash
  • EMPTY reusable water bottles, Yetis * Fill ’em up for free at one of the water stations inside the festival!
  • Personal beach towels are allowed (you cannot use it to “hold spots” around you!)
  • Lawn chairs: low-profile beach chairs, bag chairs, PuffPack Air Chairs or inflatable couches (They must be set up in the designated chair zone. Chairs may not be set up close to the stage, and holding spots is prohibited.)
  • Prescription medicine: All prescription medicines must be in a marked bottle along with photo matching ID.
  • Baby Strollers with accompanied child
  • E-Cigs
  • No grocery bags will be permitted. Hydration packs (i.e. camelbaks) that are 1.5L or smaller and clutch-style bags 6” x 9” (15cm x 23cm) are allowed.  All other bags larger than 6” x 9” (15cm x 23cm) must be smaller than 12” x 6” x 12” (30cm x 15cm x 30cm) and clear. Medically necessary bags and diaper bags are also welcome.

    *PLEASE NOTE: ALL PATRONS AND ALL BAGS WILL BE SEARCHED EACH TIME YOU ENTER THE FESTIVAL. ANY AND ALL CONFISCATED ITEMS OR ANY ITEMS VOLUNTARILY SURRENDERED, WILL NOT BE HELD, CHECKED OR RETURNED.

Yes! Fanny packs and clutch-style bags 6” x 9” (15cm x 23cm) do not have to be clear. If your fanny pack is larger than 6” x 9” (15cm x 23cm) it will need to be clear.

*PLEASE NOTE: ALL PATRONS AND ALL BAGS WILL BE SEARCHED EACH TIME YOU ENTER THE FESTIVAL. ANY AND ALL CONFISCATED ITEMS OR ANY ITEMS VOLUNTARILY SURRENDERED, WILL NOT BE HELD, CHECKED OR RETURNED.

If you are bringing prescription medication, please make sure that it abides by the following:

  • The medication is carried in the original manufacturer container.
  • The medication has a prescription label.
  • The label matches your government-issued photo ID.

You will need to advise the security guard of your items at the gate, who will contact the medical team to get your medications officially cleared by them.

Gates will open around 1pm everyday. The show will end around 10pm every night.

There are plentiful port-a-johns and hand washing stations on site for General Admission patrons. For VIP, SVIP, and Cabana pass holders air-conditioned, flushable restrooms are provided.

Yes! 2024 locker rentals are available here.

Of course! First Aid tents will be onsite staffed with paramedics. Please ask any staff member and they will point you in the right direction.

Here is some other important safety info to note: Wear some type of shoes/sandals – the sand can become very hot. Drink plenty of water to stay hydrated. Take a picture of your Driver’s License and keep on your phone for ID purposes.

There is no parking at the festival. We suggest taking a water taxi or rideshare! More info about getting to Tortuga here.

We do to those who are of legal age and have a legal state ID. This is a country music festival isn’t it!?

Please note, our bar staff has the right to request ID at any time when serving alcoholic drinks.

Yes, we’ll have a spot you can recharge your phone at the festival.

Yes, we’ll have a variety of food options available.

Access to the ocean is not available from the festival.

Boats will not be allowed to anchor off shore near the festival and will be highly patrolled by local authorities. Don’t forget: We need to protect Florida’s Coral Reefs, dropping your anchor off the coast of the festival site can damage and destroy delicate reef habitat!

The surrounding marinas are not owned or opperated by Tortuga. We suggest contacting them directly regarding boat slip availability.

The festival venue at Tortuga will be non-cash. We’ll accept payments via Cashless on your wristband, credit cards, debit cards, Google Pay and Apple Pay. We will also have stations inside the festival where you can transfer your cash to a prepaid card.

PASSES / WRISTBANDS

You’ll be able to purchase a 3-day pass once we announce the lineup and all the 2025 details. If you’re looking to start making your plans now, visit our hotels page where you can find great deals via our partner, Quint Rooms, OR book a hotel package (your festival passes + hotel all in one!) via our partner, Vibee, here. Hotel Packages are the only way to secure your passes early before we announce all the 2025 details.

We are not selling single-day passes at this time. If we do decide to open single-day passes, we’ll announce this via our social pages and here on our website. Be sure you also stay up to date with all announcements by signing up for our newsletter on our homepage.

The only valid ticketing outlets are Front Gate Tickets, resale at Ticket Exchange (and Vibee for hotel packages).

You can get to these by visiting our passes page at TortugaMusicFestival.com. Front Gate will not transfer the name of a purchaser on the account to a different name as the purchaser. Receiving a wristband from a seller does not guarantee entry to the festival. No paper/digital passes are sold/valid for entry. The only way to know you are purchasing valid passes is to buy them yourself directly at TortugaMusicFestival.com.

Beware of scammers. If you purchase an invalid wristband/festival pass, we are unable to swap those out for you. If you plan to use any passes you did not buy yourself at TortugaMusicFestival.com, please make sure it is someone you know very well and trust.

Don’t lose or break it. Wristband replacement is subject to verification of the order. If you break, damage or lose your wristband, please bring your order number and photo ID to our box office. There is a $10 wristband replacement fee.

To check/edit your shipping address, follow these steps:

  1. Go to https://tortuga.frontgatetickets.com/
  2. Log in to your account by clicking “Sign In” in the menu/on the top navigation bar
  3. Click “Your Account” (or your Name) to navigate to and click “Order History”
  4. Click “View Order Detail”
  5. Scroll down and click “Edit” by the shipping address

Wristbands must be worn securely on your wrist and cannot be slipped on and off.

Yes! Please stay tuned for all these details as we get closer to the festival. 

If your waitlist request is approved for GA+, VIP or SVIP passes and paid for, but you would like to refund the GA passes you purchased, then please email your original Front Gate Tickets order number as well as your new order number to info@tortugamusicfestival.com for further assistance.

Waitlist tickets will be released as they become available. You will receive the waitlist offer when your turn comes up, should they become available. You are not guaranteed an offer to purchase tickets.

If tickets become available to purchase and your request is approved, you will be sent a waitlist confirmation. Please review this confirmation to ensure that your information is still correct. Unless you opt out of your request by the date listed in your email confirmation, you will then be charged the full amount requested to your stored Payment Method.

No. Signing up for the waitlist grabs a spot in line but does not guarantee that tickets will be available at a later date.

Visit the Waitlist FAQ on the Front Gate Tickets support site for more information.

To update your payment information, sign in to your Front Gate Ticket account and click “Your Account,” then select “Order History.” After finding your order, select “Manage Layaway Plan.” If you’re still having issues, please contact Front Gate Tickets.

Wristbands are typically sent out closer to the festival (approx 3-4 weeks prior). We will let everyone know once they have started shipping!

If you need assistance with tracking your wristbands, please reach out to Front Gate Tickets here. Please note, wristband distribution will begin approximately 4 weeks out from the festival.

No! Once wristbands are tightened they do not come undone. Tuck your wristband away somewhere safe and do NOT put it on until it is Tortuga Time!

Yes, your wristband will still work even if you decide to take a dip in the ocean!

We do not have group rates available for our passes. However, our Captains Cabanas can hold up to 20 people and are available for those who wish to experience Tortuga Music Festival in comfort and style! More info about Captains Cabanas at Tortuga 2024 can be found here.

No, all sales are final. If you purchased Secure Ticket Insurance and would like to make a claim, please contact FrontGate@GoReadyInsurance.com.

We hope so! Don’t wait to buy.

CASHLESS / REGISTERING WRISTBANDS

It protects your investment and assigns that wristband to only you. It also offers extra protection if you should lose your wristband and need it replaced.

You can start registering your wristband once you receive it (about 4 weeks prior to the festival). You can register it on our Tortuga App or online at TortugaMusicFestival.com.

  1. Visit our Register Wristband page once it’s live (closer to the festival).
  2. Click to register and it’ll walk you through the steps to register your wristband + opt-in to sign up for our Cashless program.

No. Although registering your wristband is required, cashless is not. That being said, we highly encourage it, as it will make your life much easier while at Tortuga! With cashless, your credit card is securely attached to your wrist.

Yes. We would recommend bringing some cash and/or a credit/debit card with you to the beach in the very unlikely event of an issue with the cashless system. We will also have stations inside the festival where you can transfer your cash to a prepaid card.

With cashless, there is no need to load any money onto your wristband as you might have experienced at some other events. When you register for the cashless option on your wristband, you will securely link your credit or debit card with the wristband. When you pay for something with your wristband, it will be just like swiping your card at a store. You even have a PIN number you will put in before you can purchase.

No. Even though you will swipe your wristband to pay for items, you still have to punch in your PIN number for a transaction to take place. As long as you don’t give out your PIN number, your wristband is safe and cannot be used for cashless purposes by anyone else.

Yes. Food vendors on-site will accept cashless as a form of payment.

No. This is a non-cash festival.

Yes. You may register your wristband on-site at any of the Guest Service booths located around the festival site. You can also always register your wristband by going to our Register Wristband page on this website or in the Tortuga App before or during the festival!

  1. Go to our Register Wristband page and enter your wristband number again.
  2. It’ll then ask you for the email you used when you registered.
  3. Enter that email address.
  4. Your account information will then appear, and you may edit as needed.

Yes! Your ID will not be linked to your wristband, so you will still need it to purchase alcoholic beverages. Please note, our bar staff has the right to request ID at any time when serving alcoholic drinks.

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